We are an Australian owned and operated shopping platform that allows you to buy goods from a wide range of sources. You can buy what you want directly from third party retailers and suppliers directly through our site so you can enjoy thousands of great deals.
When you purchase from us, we want to make your online shopping experience the best as possible. If something goes wrong with your product, you should always contact us and we will do whatever we can to help.
The following terms refer to the policy and instructions of the After Sale Service for OB Store.
Notes:
- We cannot accept change of mind returns on items from third party retailers and suppliers, especially on items that come in sealed packages or boxes where seals are damaged or broken.
- We are an E-COMMERCE/DROPSHIPPING store so orders may take longer than usual to deliver due to manufacturers high demand. Please have patience.
- 3C products: “computer, communication, and consumer electronics”
1. Return/refund due to product quality issue
- If non-3C products have quality issue or cannot be used or missing accessories, you can submit a refund or a replacement request within 12 days after signing.
- If the 3C product is arrival damaged or cannot be used or missing accessories, you can submit a return request within 28 days after signing. Please return all accessories included in parcel, such as cable, charger, battery. If lacking accessories or other parts, you need to make relevant compensation.
- 3C products includes tablet, mobile phone, computer, consumer electronics, watch and host.
It requires you to feedback issues within after-sales period, otherwise we have reason to believe that the product problem is damage artificially, and after-sale services will not be offered.
2. 3C product warranty policy
- 3C products enjoy one-year free warranty from the purchased date.
- Customers need to pay the shipping fee for the returned items.
- No free warranty for the following conditions.
Exceeding one year warranty
Buyer damaged/misused goods
3. Evidence is needed to after-sale service
- Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging and before we can consider issuing a return. Please use good lighting, and a close to medium distance, so we can identify and verify the issue. Attachment size must be under 10MB please send the files to: optionboutique@gmail.com
4. Returned shipping fees
- If it’s product quality issue within the valid warranty period (3C products: 28 days, non 3C products: 12 days), returned shipping fees are undertaken by Option Boutique.
- If it’s product quality issue, but it exceeds the valid warranty period (3C products: 28 days, non 3C products: 12 days), the shipping fee of returning and exchanging products shall be undertaken by the customer.
5. After-sale service -Return process
We will do our best to ensure that the products delivered to our customers are good. If you receive a defective product, please follow the steps below to apply after-sale service.
- Contact us and detail the issue and provide a photo or video of defective product.
- Return the items and include all source packaging and accessories in the returned package, after the return application is approved. Please note that we recommend that you return items using a trackable postage method. Option Boutique will not be held liable for parcels lost in transit.
- We will process the refund within 7-14 days after receiving package. Once refund successfully, you will receive a confirmation email.
6. Types of After Sale Services available for products not received
- Exceeded shipping time limit: If the package has not been received 60 days after the sale, the package is declared missing.
- Package delivered, buyer reports not received: buyer needs to obtain proof that the “package has not yet arrived” from their local post office and send the proof to us for further checking.
- We are not responsible if the buyer refuses to receive and accept a package.
Login with Google
